![]() ![]() If you have an antivirus or Internet security program, update its detections database and do a full scan of your system.Certain types of malware are known to target Firefox and can prevent it from loading various websites: If clearing the cookies and cache didn't help, you should check your computer for malware. Make sure other items you want to keep are not selected. Below the drop-down menu, select both Cookies and Cache.In the Time Range to clear: drop-down, select Everything.Click History and select Clear Recent History….Click the menu button to open the menu panel.If you find that Firefox can load some websites but not others, first clear your Firefox cookies and cache: Click the Toggle button to set the preference value to true, if it's not already set.If such preference doesn't already exist, select Boolean and click the Add button. ![]() Click Accept the Risk and Continue to go to the about:config page.
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